Senior Product Manager – Digital Membership and Subscription Platform

Overview

We are seeking a highly experienced Senior Product Manager to lead the development and evolution of a complex digital platform that enables customers to sign up for memberships and subscriptions for services such as roadside assistance, tire and wheel protection, and travel assistance. This senior-level role is critical in driving product vision, strategy, and execution while collaborating with cross-functional teams to deliver a seamless and impactful customer experience.

The ideal candidate will be a strategic thinker, an effective communicator, and a hands-on leader who can champion features, functions, and business requirements while fostering alignment between business and technology teams.

Key Responsibilities

• Product Vision & Strategy:
  • Develop and maintain a holistic product vision and roadmap for the membership and subscription platform.
  • Define product strategy in alignment with business goals, customer needs, and market trends.
  • Champion a customer-centric approach by identifying pain points, opportunities, and innovative solutions.
• Business Requirements & Collaboration:
  • Gather, document, and prioritize business requirements in collaboration with stakeholders.
  • Translate complex business needs into clear functional specifications for technical teams.
  • Work closely with engineering, design, marketing, and operations teams to ensure alignment on goals and deliverables.
• End-to-End Product Ownership:
  • Lead the entire product lifecycle from ideation to launch, including planning, execution, testing, and iteration.
  • Manage feature prioritization to deliver maximum value while balancing competing priorities.
  • Ensure that all features meet acceptance criteria before release.
• Stakeholder Engagement:
  • Act as the primary point of contact between business leaders and technical teams.
  • Conduct regular updates to senior leadership on product progress, risks, and opportunities.
  • Foster strong relationships with internal stakeholders across departments.
• Data-Driven Decision Making:
  • Leverage data analytics to measure product performance and inform decision-making.
  • Define key performance indicators (KPIs) to track success metrics such as user adoption rates, retention rates, and customer satisfaction.
• Market Insights & Competitive Analysis:
  • Stay informed about industry trends, competitive offerings, and emerging technologies.
  • Use market research to identify opportunities for differentiation and innovation.

Qualifications

• Bachelor’s or Master’s degree in Business Administration, Technology, Computer Science, or a related field.
• 10+ years of product management experience, preferably in digital platforms or subscription-based services.
• Proven track record of leading large-scale digital products from concept to launch.
• Strong understanding of subscription models, membership platforms, or eCommerce systems.
• Exceptional skills in writing detailed business requirements and functional specifications.
• Experience working with Agile methodologies (e.g., Scrum or SAFe) is highly preferred.
• Excellent communication skills with the ability to present complex ideas clearly to both technical and non-technical audiences.
• Demonstrated ability to collaborate across cross-functional teams in a matrixed environment.

Preferred Skills

• Experience in customer experience optimization for subscription platforms or digital services.
• Knowledge of UX/UI principles for designing intuitive user journeys.
• Familiarity with tools like Jira, Confluence, or other product management software.
• Analytical mindset with proficiency in tools like Google Analytics or Tableau.

Key Competencies

1. Strategic Thinking: Ability to define long-term goals while managing short-term priorities effectively.
2. Leadership: Proven ability to inspire teams toward achieving shared goals.
3. Problem-Solving: Strong analytical skills to address challenges creatively while maintaining focus on customer needs.
4. Adaptability: Comfortable working in fast-paced environments with evolving priorities.

What We Offer

• Opportunity to lead a high-impact product that directly enhances customer experiences across critical services like roadside assistance and travel protection.
• Collaborative work environment with talented professionals across diverse disciplines.
• Competitive salary package with performance-based incentives.

To apply send an email to jobs@nrnptech.com